Refund Policy

Refund & Return Policy

Last Updated: [Insert Date]

At Easternio, your satisfaction is our top priority.
We want you to love what you ordered โ€” but if something isnโ€™t right, weโ€™re here to help.


๐Ÿ›๏ธ Return Eligibility

We accept returns or exchanges under the following conditions:

  • The item must be unused, unwashed, and in original packaging.

  • Tags, labels, and protective covers must be intact.

  • The request must be raised within 7 days of delivery.

  • Items purchased during Sale / Clearance / Offer periods are not eligible for return or refund.


๐Ÿ” Exchange Policy

  • Exchanges are allowed only for size or defective products, subject to availability.

  • If the requested size is unavailable, weโ€™ll issue a store credit or refund as applicable.

  • Replacement will be processed once the original item is received and inspected by our team.


๐Ÿ’ณ Refund Process

Once we receive your returned product, it will go through a quality check.
After approval, the refund will be initiated within 5โ€“7 business days to your original payment method or via store credit, depending on your preference.

Please note:

  • Shipping and COD charges (if any) are non-refundable.

  • Refund timelines may vary depending on your bank/payment provider.


๐Ÿšš Return Shipping

  • Customers are responsible for return shipping unless the item is defective or wrong.

  • We recommend using a trackable courier service for your return.

  • Return address details will be shared upon request to support@easternio.com.


๐Ÿšซ Non-Returnable Items

Certain items cannot be returned due to hygiene and safety reasons, including:

  • Innerwear or swimwear

  • Accessories (like caps, socks, jewelry)

  • Customized or personalized items


๐Ÿงพ Order Cancellation

  • Orders can be cancelled within 24 hours of placing them.

  • Once shipped, the order cannot be cancelled but can be processed under the return policy.


๐Ÿ“ฉ Need Help?

Our team is always here to assist!
For any return or refund queries, email us at:
๐Ÿ“ง support@easternio.com
Include your Order ID, product details, and reason for return/exchange.


Easternio โ€“ Fashion Made Easy, Returns Made Simple.