Return and Refund Policy

At Easternio, your satisfaction is our top priority.

We want you to love what you ordered — but if something isn’t right, we’re here to help.

🛍️ Return Eligibility

We accept returns or exchanges under the following conditions:

• The item must be unused, unwashed, and in original packaging.
• Tags, labels, and protective covers must be intact.
• The request must be raised within 7 days of delivery.
• Items purchased during Sale / Clearance / Offer periods are not eligible for return or refund.

🔁 Exchange Policy

• Exchanges are allowed only for size or defective products, subject to availability.
• If the requested size is unavailable, we’ll issue a store credit or refund as applicable.
• Replacement will be processed once the original item is received and inspected by our team.

💳 Refund Process

Once we receive your returned product, it will go through a quality check.

After approval, the refund will be initiated within 5–7 business days to your original payment method or via store credit, depending on your preference.

Please note:

• Shipping and COD charges (if any) are non-refundable.
• Refund timelines may vary depending on your bank/payment provider.

🚚 Return Shipping

• Customers are responsible for return shipping unless the item is defective or wrong.
• We recommend using a trackable courier service for your return.
• Return address details will be shared upon request to Contact@easternio.com.

🚫 Non-Returnable Items

Certain items cannot be returned due to hygiene and safety reasons, including:

• Innerwear or swimwear
• Accessories (like caps, socks, jewelry)
• Customized or personalized items

🧾 Order Cancellation

• Orders can be cancelled within 24 hours of placing them.
• Once shipped, the order cannot be cancelled but can be processed under the return policy.

📩 Need Help?

Our team is always here to assist!

For any return or refund queries, email us at:

📧 Contact@easternio.com

Include your Order ID, product details, and reason for return/exchange.

Easternio – Fashion Made Easy, Returns Made Simple.